DTV information campaigns are continuing the work to overcome the challenge in bringing information to every consumer affected by the transition. Media is covering the topic almost daily or weekly at least. Comments pours into this blog on the subject. One of the latest is this one below, I want to share it here as a sign of how many consumers may be feeling for the moment about the DTV transition.
“I am interested in what all of this means to me. I have lived in a rural area from birth. Our TV reception has always been marginal, with just a couple of stations with decent reception and about 5 more with varying degrees of watchable reception. Locally, there are about 5 stations broadcasting DTV. I am still totally analog, so far. It seems that this coming transition is not well organized. I think a leader must emerge and take the risk to get the converter boxes to the public. At this time, a converter box is not available at my local Radio Shack. I am semi-patiently waiting. I haven’t signed up for my coupons, yet.”
I hope the launch of converter boxes in the coming weeks can help this reader. Often the reception will become much better with digital TV signals. If the reception still is poor after the converter box is connected, the problem might be the antenna. If it is old and worn, it needs to be replaced.
The question of a leader to emerge is interesting. As of now there is not one single person who is in charge of the whole transition. The press conference at Best Buy in Washington D.C last week was a gathering with all the top stakeholders on stage together. I doubt one single person will step forward as the person to be in over-all charge of the transition. However, what I do think is missing right now is one or a few real spokespersons. That has the ability to explain the transition easily and answer common questions from consumers about the transition with clarity. I think media would appreciate this as well.
It would make it much easier to bring one message to the audience about the transition. Even when stakeholders gather together on a stage they have different views on what information is important in their own perspective. By all means, they do have various roles in the transition. The DTV coalition, federal authorities and other stakeholders are doing a great job in working together but they would be able to make the understanding about the DTV transition even easier for consumers if they could pick a few spokespersons that would meet the audience both face to face and through media.
To work together and be united is great and creates a solid base of trust to work from, but it may also confuse consumers when many talking heads that don’t differ much from the politicians now overflowing broadcasts. One or a few spokesperson with deep understanding and a manner that enables them to communicate a complex issue in a simple and easy way – that would be a factor that could help smooth the transition – from a consumers perspective.
If consumers are doing great in the time ahead of the transition – the whole transition will be splendid.
P.S Funny how things can play out. Just after I punched publish for this latest post I did a Google News search on “DTV transition”. I found a piece from Multichannel News only 12 hours old headlined “Hill Lawmakers want DTV Czar”. Bullseye… D.S